FAQ

Everything you need to know about STELT, our selection process, and how we work.

Identity, vision and selection

What type of selection does STELT offer?

STELT is a curated selection of high-quality wines and spirits. Each label is chosen for its identity, stylistic coherence, producer history, and relevance over time . We don't work from an extensive catalog, but rather from precise choices .

Is STELT an online wine shop or a specialized selection?

STELT is a specialized selection. It doesn't offer a general catalog, but rather a targeted selection designed for enthusiasts, collectors, and professionals.

How do you choose the producers present on STELT?

We select producers based on their consistent quality, local identity, and long-term credibility, favoring those with a clear vision of their own style.

Do you sell natural, organic, or biodynamic wines?

Some producers work organically or biodynamically, but the STELT selection is not guided by certifications, but by the quality of the wine in the glass.

Who is behind STELT Fine Wines & Spirits?

STELT was born from the direct experience of wine professionals active in the restaurant industry and in the selection of high-end labels.

Is STELT also suitable for those who are not wine experts?

Yes. Although STELT is a specialized selection, it is also designed for those who want to better orient themselves, thanks to clear descriptions and advice on request.

Rare wines, collection and aging

Do you sell rare or collectible wines?

Yes. A significant portion of the selection includes rare, out-of-stock, or hard-to-find wines, often available in limited quantities.

Are STELT wines also suitable for aging?

Many labels are designed to evolve over time. We provide guidance on the ideal consumption window.

Can I buy wines as an investment?

STELT does not offer financial advice, but some items have a history, scarcity, and demand that make them interesting for collectors.

Do you also handle large formats or special requests?

Yes. Upon request, we can check the availability of magnums, large formats, verticals, or dedicated selections.

Can I request a wine that isn't listed on the website?

Yes. You can contact us to check the availability of specific producers or vintages not visible online.

Authenticity, provenance and conservation

Are the wines original and guaranteed?

Yes. All products are 100% original, sourced from official channels, direct importers, or verified suppliers.

How are wines stored?

The wines are stored in temperature-controlled environments, protected from light and temperature changes.

Do high-value wines receive special treatment?

Yes. The most sensitive or high-value bottles are handled with special care, even during transportation.

Purchase, consultancy and professional use

Can I request a consultation before purchasing?

Absolutely. STELT offers personalized advice for special occasions, targeted searches, or customized selections.

Are the wines also suitable for restaurants and industry professionals?

Yes. We work with restaurants, wine bars, and operators, offering targeted selections and a direct relationship.

Do you update the catalog often?

Yes. The catalog is updated based on new arrivals, allocations, and actual availability.

Are the prices fixed or can they vary?

Prices reflect availability, market and supply conditions and may vary over time.

Why do some wines have higher prices than other online wine shops?

The price reflects guaranteed provenance, proper storage, rarity, and reliable purchasing channels.

Do prices include VAT and taxes?

Yes. All prices include VAT, unless otherwise indicated for shipments outside the EU.

Pricing, value and transparency

Are the prices fixed or can they vary?

Prices reflect availability, market and supply conditions and may vary over time.

Why do some wines have higher prices than other online wine shops?

The price reflects guaranteed provenance, proper storage, rarity, and reliable purchasing channels.

Do prices include VAT and taxes?

Yes. All prices include VAT, unless otherwise indicated for shipments outside the EU.

Shipping, packaging and safety

Do you ship throughout Italy and abroad?

Yes. We ship to Italy and many EU and non-EU countries, in compliance with current regulations.

How are wines shipped to avoid damage or temperature changes?

We use certified professional packaging and couriers specialized in wine transport.

Do you ship rare or expensive wines safely?

Yes. High-value wines travel with reinforced packaging and full traceability.

What happens if a bottle arrives damaged?

In case of damage, customer service quickly handles replacement or refund according to the terms of sale.

Withdrawal, contact and relationship with Tomkat

Can I pick up the wines in person?

Yes. Pickup is available on site or customized arrangements can be made, when available.

Is STELT connected to Tomkat restaurant?

STELT and Tomkat share the same vision of wine, but are distinct entities.

How can I stay updated on new availability?

By subscribing to the newsletter or following the official STELT channels.