FAQ
Everything you need to know about STELT, our selection, and the way we work.
Identity, vision, and selection
What type of selection does STELT offer?
STELT is a curated selection of distinguished wines and spirits. Each label is chosen for its identity, stylistic consistency, producer history, and enduring relevance. We do not work with an extensive catalogue, but with precise choices.
Is STELT an online wine shop or a specialized selection?
STELT is a specialized selection. It does not offer a generalist catalog, but a targeted choice designed for enthusiasts, collectors, and professionals.
How do you choose the producers featured on STELT?
We select producers for consistent quality, a strong sense of place, and credibility over time, prioritizing those with a clear vision of their style.
Do you sell natural, organic, or biodynamic wines?
Some producers work organically or biodynamically, but the STELT selection is not guided by certifications, but by the quality of the wine in the glass.
Who is behind STELT Fine Wines & Spirits?
STELT was founded through the direct experience of wine professionals working in the restaurant industry and in the selection of high-end labels.
Is STELT also suitable for people who are not wine experts?
Yes. Although it is a specialist selection, STELT is also designed for those who want better guidance, thanks to clear descriptions and advice available on request.
Rare, collectible, and aged wines
Do you sell rare or collectible wines?
Yes. A significant part of the selection includes rare, allocated, or hard-to-find wines, often available in limited quantities.
Are STELT wines also suitable for aging?
Many labels are designed to evolve over time. We provide guidance on the ideal drinking window.
Can I buy wines for investment?
STELT does not offer financial advice, but some products have such a history, scarcity, and demand that they are also interesting from a collector’s perspective.
Do you also handle large formats or special requests?
Yes. Upon request, we check the availability of magnums, large formats, verticals, or dedicated selections.
Can I request a wine that isn't listed on the website?
Yes. You can contact us to check the availability of specific producers or vintages that are not visible online.
Authenticity, provenance and storage
Are the wines authentic and guaranteed?
Yes. All products are 100% genuine, sourced through official channels, direct importers, or verified suppliers.
How are the wines stored?
The wines are stored in temperature-controlled environments, protected from light and temperature fluctuations.
Do high-value wines receive special treatment?
Yes. The most delicate or high-value bottles are handled with special care, including during movement.
Purchase, advice, and professional use
Can I request a consultation before purchasing?
Of course. STELT offers personalized advice for special occasions, targeted searches, or tailored selections.
Are the wines also suitable for restaurants and industry professionals?
Yes. We work with restaurants, wine bars, and industry professionals, offering carefully selected wines and a direct relationship.
Do you update the catalog often?
Yes. The catalog is updated based on new arrivals, allocations, and actual availability.
Are the prices fixed or can they vary?
Prices reflect availability, market conditions, and supply conditions and may change over time.
Why are some wines more expensive than at other online wine shops?
The price reflects guaranteed provenance, proper storage, rarity, and reliable purchasing channels.
Do the prices include VAT and taxes?
Yes. All prices include VAT, unless otherwise indicated for shipments outside the EU.
Prices, value, and transparency
Are the prices fixed or can they vary?
Prices reflect availability, market conditions, and supply conditions and may change over time.
Why are some wines more expensive than at other online wine shops?
The price reflects guaranteed provenance, proper storage, rarity, and reliable purchasing channels.
Do the prices include VAT and taxes?
Yes. All prices include VAT, unless otherwise indicated for shipments outside the EU.
Shipping, packaging, and security
Do you ship throughout Italy and abroad?
Yes. We ship to Italy and many EU and non-EU countries, in compliance with current regulations.
How are the wines shipped to prevent damage or temperature fluctuations?
We use certified professional packaging and couriers specialized in wine transportation.
Do you ship rare or expensive wines safely?
Yes. High-value wines are shipped in reinforced packaging with complete traceability.
What happens if a bottle arrives damaged?
In the event of damage, customer service will quickly arrange a replacement or refund in accordance with the terms of sale.
Pickup, contacts, and relationship with Tomkat
Can I collect the wines in person?
Yes. Pickup at the premises is possible, or customized arrangements can be agreed upon when available.
Is STELT affiliated with Tomkat restaurant?
STELT and Tomkat share the same vision of wine, but they are separate entities.
How can I stay updated on new arrivals?
By subscribing to the newsletter or following STELT’s official channels.