Every bottle arrives as it left

Shipping and packaging

We handle every shipment as if the bottle had to return to our cellar: wine-specific packaging, carefully selected couriers, insurance coverage, and complete tracking.

The packaging

Cases designed for wine, not just any boxes

Every order is shipped in packaging certified for wine transport: rigid cases with separate compartments for each bottle, internal protection, and a sealed closure.

Large formats, bottles in their original wooden cases, and older vintages receive dedicated preparation: the original packaging is fully protected, never opened or tampered with.

Operatore in polo nera organizza scatole di cartone marrone con logo Stelt in un magazzino con archi in mattoni a vista.

Before departure

Inspection and preparation of every order

Before shipping, every bottle is inspected: fill level, capsule, label, and overall condition. Upon request, we send photos of the exact bottle you will receive, not a stock image.

Orders are normally handed over to the couriers within 1–3 business days. Delivery costs and times are always shown before order confirmation.

Two men in a wine shop unpacking cardboard boxes of wine bottles near shelves stocked with glass bottles.

Timing, coverage, and thresholds

Italy

Delivery within 24–48 hours from dispatch by express courier.

Free shipping on orders over €200.

Europe, Switzerland and the UK

We ship throughout the European Union, Switzerland, and the United Kingdom with selected international couriers.

Free shipping on orders over €800.

Non-EU and special destinations

For destinations outside the EU, we handle customs procedures and documentation directly, including VAT management where applicable.

Special formats and large quantities may require dedicated handling: contact us before ordering.

The guarantees of every shipment

Insured shipping

Full value coverage in Italy and worldwide for every individual shipment.

Full traceability

Tracking number provided upon dispatch and direct support until delivery.

A person, not a form

For special requests—delivery dates, hold-for-pickup arrangements, gifts—please contact us directly.

Complete terms are described in the Shipping Policy and the Returns and Refunds Policy. If you have any questions, the quickest way to get an answer is to call: +39 342 639 8349.

Black and white view of wine bottles and cardboard boxes arranged on dark metal shelves under a rustic brick archway.

Questions about a shipment?

Write to us: we respond the same day on business days.

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